Need a helping hand?
Solplanet product support
All the help you need with your Solplanet products
Easy to install, reliable, user-friendly and powerful
At Solplanet, our goal is to make solar accessible to everyone, and that means our products must be simple and easy to use. That’s why we design every unit to be easy to install, reliable, and user-friendly. But, we know that sometimes you need a little help, and when that happens, Solplanet’s product support is here for you.
We’re not stopping there. We’re constantly working to make our products, monitoring applications, and customer support networks faster and easier to use, while still maintaining the top performance and reliability you expect from a Solplanet inverter.
Video center
Effective monitoring
Ai-Logger 1000
Installation video
Single Phase Inverter
ASW 1-6k S G2 Series
Installation video
Low Voltage Batteries
Ai-LB Pro 10K
Installation video
Low Voltage Batteries
Ai-LB Pro 5K
Installation video
Single Phase – All-in-one
ASW A-S Series
Installation video
High-Voltage Battery
Ai-HB G2 Series
Installation video
Three Phase Hybrid
ASW 5-12K H-T2/T3
Installation video
Single Phase Hybrid
ASW 3-6K H-S2
Installation video
Three Phase Inverter
ASW 45-60K LT-G3
Installation video
Three Phase Inverter
ASW 75-110K LT
Installation video
Single Phase Inverter
ASW 6-10K S
Installation video
SOL APOLLO EV Charger
(Cable version)
Installation video
SOL APOLLO EV Charger
(Socket version)
Installation video
ASW27 40K LT G3 Vaconn DC terminal
ASW27 40K LT G3 Phoenix DC terminal
Single phase installation
Three phase installation
Solplanet ASW3000 5000 H-S installation video
Solplanet ASW8K 20K LT-G2 installation video
Solplanet ASW30K 50K LT-G2 installation video
Glen installed one blindfolded
Unboxing of
ASW T Series
Download center
App Store
Google Play
Web Cloud
Questions & Answers
Absolutely! We manufacture efficient, reliable, and user-friendly single and three-phase hybrid inverters tailored for solar installations in residential, commercial, and industrial settings. Explore our full product catalogue here.
Our stellar solar product warranties
Warranty information
We offer a standard warranty of up to 6 years above the legal warranty provided by the wholesaler or retailer. However, since Solplanet is a global company, warranties will vary by region.
Warranty status
Need to check the status of your warranty? No problem. Click the button below to be taken to our warranty check page where you’ll be able to look up your product using its serial number.
Warranty extension
Do you want to extend your warranty? Click the button below and either sign in or create an account. Once you have an account, you’ll be able to buy a warranty extension for a cost and duration tailored to your region.
Tell us about it
Need to report a problem?
Solplanet products are designed and built to be reliable and last a long time. But nothing is perfect. If you’re experiencing a problem with your Solplanet product, click one of the buttons below to get help.
Use the first button to choose your location and make contact with your local Solplanet team for support, or click the second button to file a claim with our parent company, AISWEI.
Contact us directly
Solplanet is only a phone call or a mouse click away
The sun never truly sleeps, and neither do we. If you have an urgent problem or stubborn issue that you need help with, don’t hesitate to contact your local Solplanet team for quick assistance.