{"id":41455,"date":"2020-10-02T19:30:31","date_gmt":"2020-10-02T19:30:31","guid":{"rendered":"https:\/\/solplanet.net\/questions-answers\/"},"modified":"2023-02-16T12:55:33","modified_gmt":"2023-02-16T12:55:33","slug":"questions-answers","status":"publish","type":"page","link":"https:\/\/solplanet.net\/gb\/questions-answers","title":{"rendered":"Questions &#038; Answers"},"content":{"rendered":"<div class=\"wrapper   wrapper__spacing-bottom-large--0\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<div class=\"wrapper__container\">\n\t\t\t<div class=\"wrapper__inner wrapper__width-large--12\">\n\t\t\t\t<div class=\"jumbotron block-jumbotron__jumbotron\">\n\n\t<div style=\"background-image:url(https:\/\/solplanet.net\/wp-content\/uploads\/2020\/11\/todd-trapani-fr1SGHR-nOs-unsplash-HI.jpg)\" class=\"image-bg jumbotron__image-bg\"><\/div>\n\t<div class=\"jumbotron__mask jumbotron__mask-type--type4\"><\/div>\n\n\t<div class=\"\n\t\t\tjumbotron__content\n\t\t\tjumbotron__content--default\n\t\t\tjumbotron__content--vertical-center\n\t\t\tjumbotron__content--horizontal-left\n\t\t\">\n\t\t<div class=\"jumbotron__content-wrap\">\n\t\t\t<h1 class=\"heading heading__align--left heading__color--white heading__size--big jumbotron__heading\">\n\tAnswers to your questions<\/h1><p class=\"paragraph paragraph__color--white paragraph__align--left paragraph__size--big jumbotron__paragraph\">\n\t<\/p>\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"wrapper  wrapper__spacing-top-large--70 wrapper__spacing-top-tablet--80 wrapper__spacing-bottom-large--50 wrapper__spacing-bottom-tablet--80\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<div class=\"wrapper__container wrapper__container-width-large--small wrapper__gutter-large--default wrapper__gutter-tablet--small\">\n\t\t\t<div class=\"wrapper__inner wrapper__width-large--12\">\n\t\t\t\t\n<div class=\"block-group\">\n\t\n<div class=\"wrapper   wrapper__spacing-bottom-large--20\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--small block-paragraph__paragraph\">\n\tLET US HELP YOU<\/p>\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--20\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t\n<div class=\"block-heading\">\n\t<h2 class=\"heading heading__align--left heading__color--shaft heading__size--default block-heading__heading\">\n\tAnswer your questions<\/h2>\t<\/div>\n\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--0 wrapper__spacing-bottom-tablet--0\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\t<\/p>\t<\/div>\n\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"wrapper wrapper__bg-color--gallery wrapper__spacing-top-large--50 wrapper__spacing-bottom-large--150   wrapper__divider-bottom-large\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<div class=\"wrapper__container wrapper__container-width-large--small wrapper__gutter-large--default wrapper__gutter-tablet--small\">\n\t\t\t<div class=\"wrapper__inner wrapper__width-large--12\">\n\t\t\t\t\n<div class=\"block-faq__anchor\" id=\"faq\"><\/div>\n\n<div class=\"block-faq js-accordion\">\n\n\t\t\t<div class=\"block-faq__intro\">\n\n\t\t\t<h2 class=\"heading heading__align--left heading__color--shaft heading__size--medium block-faq__heading\">\n\tTopics<\/h2>\n\t\t\t\t\t\t\t<div class=\"block-faq__filter\">\n\t\t\t\t\t<div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default  is-active \" id=\"\" title=\"View All\" aria-label=\"\">\n\t\t\tView All\t\t<\/a>\n\t<\/div><div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=warranty-gb#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default \" id=\"\" title=\"Warranty\" aria-label=\"\">\n\t\t\tWarranty\t\t<\/a>\n\t<\/div><div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=installation-gb#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default \" id=\"\" title=\"Installation\" aria-label=\"\">\n\t\t\tInstallation\t\t<\/a>\n\t<\/div><div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=monitoring-gb#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default \" id=\"\" title=\"Monitoring\" aria-label=\"\">\n\t\t\tMonitoring\t\t<\/a>\n\t<\/div><div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=error-codes-gb#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default \" id=\"\" title=\"Error codes\" aria-label=\"\">\n\t\t\tError codes\t\t<\/a>\n\t<\/div><div class=\"btn__wrap btn__align--left block-faq__btn\">\n\t\t\t<a href=\"?faq-category=product-information-gb#faq\" class=\"btn btn__color--alto btn__size--default btn__size-width--default \" id=\"\" title=\"Product information\" aria-label=\"\">\n\t\t\tProduct information\t\t<\/a>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"block-faq__search\">\n\t\t\t\t\t<form role=\"search\" method=\"get\" class=\"block-faq__form\" action=\"#faq\" >\n\t\t\t\t\t\t<div class=\"block-faq__field form-field\">\n\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\ttype=\"text\"\n\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\tname=\"faq-search\"\n\t\t\t\t\t\t\t\tid=\"faq-search\"\n\t\t\t\t\t\t\t\tclass=\"block-faq__input form-input form-input--has-icon form-input__size--default\"\n\t\t\t\t\t\t\t\tplaceholder=\"Search for more topics\"\n\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t<button class=\"block-faq__link form-field__icon-link\">\n\t\t\t\t\t\t\t\t<svg class=\"block-faq__icon  form-field__icon\" viewBox=\"0 0 13 13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><g stroke=\"#979797\" fill=\"none\" fill-rule=\"evenodd\"><circle cx=\"5.6\" cy=\"5.6\" r=\"5.1\"\/><path stroke-linecap=\"square\" d=\"M9.333 9.333l3.734 3.734\"\/><\/g><\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"true\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How can I extend my warranty?\">\n\t\tHow can I extend my warranty?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"false\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYou can quickly and easily extend the warranty for your Solplanet product using <a href=\"http:\/\/warranty.aiswei-tech.com\/#\/login\">this portal. <\/a><\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Where can I find my inverter\u2019s warranty status?\">\n\t\tWhere can I find my inverter\u2019s warranty status?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYou can verify the status of your warranty using <a href=\"https:\/\/warranty.aiswei-tech.com\/minio\/#\/yanbao-search\" data-type=\"URL\" data-id=\"https:\/\/warranty.aiswei-tech.com\/minio\/#\/yanbao-search\">this portal<\/a>. Note that you will need the serial number for your specific product. <\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"What is the start date of the warranty period for my inverter?\">\n\t\tWhat is the start date of the warranty period for my inverter?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tThe start date is the earliest of the following two dates: the first installation date or <br>6 months after the shipment dispatch date. <br><br>Find more information about the warranty conditions <a href=\"\/gb\/warranty\/\" data-type=\"URL\" data-id=\"\/gb\/warranty\/\">here<\/a>.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How to realize the Power Management Functions?\">\n\t\tHow to realize the Power Management Functions?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tNormally, the inverter by default integrates some basic power management functions which are required by local gridding regulations.<br>A manual method to get more power management function can be realized by our dataloggers (Wifi Stick\/AiCom). Log into relevant APP\/webserver\/Cloud, you can set the active\/reactive power value, or fixed power factor, reactive power curve to control power.<br>Through some 3rd party control device, e.g. RRCR (radio ripple control receiver) or DRED connected to AiCom, an inverter can receive the instructions in real-time and control the output power automatically.<br>For more details, please refer to <a href=\"https:\/\/solplanet.net\/?page_id=99486\" data-type=\"page\" data-id=\"99486\">user manuals<\/a> or <a href=\"https:\/\/solplanet.net\/?page_id=99528\" data-type=\"page\" data-id=\"99528\">contact <\/a>our service for technical support.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How to select a Solplanet datalogger?\">\n\t\tHow to select a Solplanet datalogger?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\t<strong><strong>Wifi Stick:<\/strong> The stick is installed on bottom of inverter house by plug-in connection. One stick can be connected with one inverter.<br><strong>AiCom: <\/strong>Installed outside of a Solplanet inverter. The AiCom connects to an inverter via RS485 and to a router via WiFi or LAN. One AiCom can be connected to a maximum of five inverters.<br>Find out more <a href=\"\/gb\/products\/wifi-and-4g-connect-and-monitor\/\" data-type=\"URL\" data-id=\"\/gb\/products\/wifi-and-4g-connect-and-monitor\/\">here<\/a>.<\/strong><\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Do Solplanet inverters support third-party data loggers?\">\n\t\tDo Solplanet inverters support third-party data loggers?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes, Solplanet inverters support third-party data loggers like Solarlog, Meteocontrol, and Solarman. For large-scale PV installations, we can offer our protocol to a third party to be used to develop their own customized monitoring solution.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Does the AISWEI Cloud provide weather data?\">\n\t\tDoes the AISWEI Cloud provide weather data?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tNo, the AISWEI Cloud does not obtain or record weather data like irradiation levels, temperature, or wind speed. If you need to monitor the weather to support your PV installation, you can either purchase an independent weather station or use a third-party solution (like Solarlog, Meteocontrol, and Solarman).<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Can I install an AiComm in an outdoor environment?\">\n\t\tCan I install an AiComm in an outdoor environment?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes, you can. However, because of outdoor weather conditions, an AiComm must be installed within an IP65-rated enclosure.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Can I use a computer without an internet connection to monitor my Solplanet inverter?\">\n\t\tCan I use a computer without an internet connection to monitor my Solplanet inverter?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tNo, our inverters do not support local monitoring. Our monitoring solutions (either a GPRS stick, WiFi stick, or AiComm) upload inverter data to the Solplanet Cloud and that requires a stable and reliable internet connection. If required, we can supply our communications protocol to our customers so they can develop their own monitoring systems.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Where will my data be stored?\">\n\t\tWhere will my data be stored?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYour privacy is one of our top concerns and we take it very seriously. Once you permit us to collect your data, it will be stored in compliance with privacy laws in your country.\u00a0<br><br>If you have concerns about how we collect and store your data, please don\u2019t hesitate to contact your local Solplanet team.<br><\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How do I connect my inverter to the AISWEI Cloud app?\">\n\t\tHow do I connect my inverter to the AISWEI Cloud app?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYou can find the installation manual for the AISWEI Cloud <a href=\"https:\/\/solplanet.net\/?page_id=99485\" data-type=\"page\" data-id=\"99485\">here<\/a>.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How do I install the AISWEI Cloud app?\">\n\t\tHow do I install the AISWEI Cloud app?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tThe AISWEI Cloud app is available for both the iOS and Android platforms. You can download the app for your platform from either the App Store or Google Play.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Codes 1, 2, 3, 4, 5, 6, 8, 9, 10, 11 and 39\">\n\t\tError Codes 1, 2, 3, 4, 5, 6, 8, 9, 10, 11 and 39\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tThis is a permanent fault. Disconnect the inverter from the utility grid and the PV array and reconnect it after 3 minutes. If this fault is still being displayed, <a href=\"https:\/\/solplanet.net\/?page_id=99529\" data-type=\"page\" data-id=\"99529\">contact<\/a> your local service team.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 51\">\n\t\tError Code 51\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tThis fault relates to power distribution. If you see this error code, open the inverter box and check the power distribution to see if a fuse has been damaged.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Codes 49 and 50\">\n\t\tError Codes 49 and 50\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tOpen the box and check the power distribution, see if the signal cable of PV1-SPD and PV2-SPD has disconnected. If the fault still occurs, please <a href=\"https:\/\/solplanet.net\/?page_id=99530\" data-type=\"page\" data-id=\"99530\">contact<\/a> our service department.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 46\">\n\t\tError Code 46\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the open-circuit voltages of the strings, make sure it is lower than the Max. DC input voltage of the inverter; If the input voltage lies within the permitted range, and the fault still occurs, maybe the internal circuit has broken, <a href=\"https:\/\/solplanet.net\/?page_id=99531\" data-type=\"page\" data-id=\"99531\">contact<\/a> our service department.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Codes 41, 42, 43, 44 and 45\">\n\t\tError Codes 41, 42, 43, 44 and 45\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tDisconnect the inverter from the grid and the PV array and reconnect after 3 minutes. If this fault is still being shown, <a href=\"https:\/\/solplanet.net\/?page_id=99532\" data-type=\"page\" data-id=\"99532\">contact<\/a> your local service department.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 40\">\n\t\tError Code 40\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tThis fault relates to the maximum operating temperature for your inverter. If you see this error code, check to ensure that the airflow to the heat sink is unobstructed and check to make sure the ambient temperature around the inverter isn\u2019t too high.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 38\">\n\t\tError Code 38\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the PV array\u2019s insulation to ground and make sure that the insulation resistance to ground is greater than 1 MOhm. Otherwise, make a visual inspection of all PV cables and modules.<br>Make sure the grounding connection of the inverter is reliable. If this fault occurs often, <a href=\"https:\/\/solplanet.net\/?page_id=99533\" data-type=\"page\" data-id=\"99533\">contact<\/a> your local service team.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 37\">\n\t\tError Code 37\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the open-circuit voltages of the strings and make sure it is below the maximum DC input voltage of the inverter. If the input voltage lies within the permitted range and the fault still occurs, please <a href=\"https:\/\/solplanet.net\/?page_id=99534\" data-type=\"page\" data-id=\"99534\">contact<\/a> service.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 36\">\n\t\tError Code 36\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tMake sure the grounding connection of the inverter is reliable.<br>Make a visual inspection of all PV cables and modules. If this fault is still shown, <a href=\"https:\/\/solplanet.net\/?page_id=99535\" data-type=\"page\" data-id=\"99535\">contact <\/a>service.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Do you produce battery (storage) Inverters?\">\n\t\tDo you produce battery (storage) Inverters?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes, we have a <a href=\"\/gb\/products\/#energy-storage-systems\" data-type=\"URL\" data-id=\"\/gb\/products\/#energy-storage-systems\">comprehensive portfolio of energy storage solutions<\/a>, including single phase and three phase hybrid inverters, and also high and low voltage batteries<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Are Solplanet inverters protected from high-voltage surges?\">\n\t\tAre Solplanet inverters protected from high-voltage surges?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tSurge protection is a common consideration in inverter design to safeguard the equipment from voltage spikes and surges. Specific details about the surge protection features of Solplanet inverters would depend on the specific model and product specifications. It&#8217;s recommended to refer to the product documentation and user manual or contact Solplanet directly for accurate and detailed information about the surge protection capabilities of their inverters.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How do Solplanet inverters perform in high ambient temperatures?\">\n\t\tHow do Solplanet inverters perform in high ambient temperatures?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tSolplanet inverters handle high ambient temperatures very well. They will automatically decrease power output to protect themselves from overheating. Our detailed installation and operating instructions provide specific power reduction curves for each inverter model.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Does Solplanet have a 0-Export Control Solution?\">\n\t\tDoes Solplanet have a 0-Export Control Solution?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes. For all Solplanet inverters, through our datalogger of AiCom and defined smart meter, you can get 0-export function by setting on datalogger\u2019s webserver\/APP\/AiSWEI cloud.<br>For Solplanet residential inverters, you also can have export control solution through connecting the defined smart meter directly to the inverter via RS485 and enable this function on APP.<br>For more details, please refer to the <a href=\"\/gb\/downloads\/\" data-type=\"URL\" data-id=\"\/gb\/downloads\/\">user manuals <\/a>or <a href=\"https:\/\/solplanet.net\/contact-us\/\" data-type=\"page\" data-id=\"496\">contact<\/a> our service for support.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Can the PV array connected to a Solplanet inverter be oversized?\">\n\t\tCan the PV array connected to a Solplanet inverter be oversized?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes, it can. The PV array can typically be oversized by 150% depending on location and site irradiation levels. But note that excessive PV array oversizing can result in wasted money and a negative impact on the reliability of the inverter. If you have questions about oversizing a PV array, please contact your local Solplanet office.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Can I use thin-film modules for Solplanet inverters?\">\n\t\tCan I use thin-film modules for Solplanet inverters?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tSolplanet inverters can be used with thin-film solar panels, but this would be a pretty rare setup. Thin-film solar panels are usually better suited for portable devices. Solplanet inverters are stationary and are designed for traditional PV arrays in residential, commercial, and industrial situations.\u00a0<br><br>However, some thin-film panels on the market do not have to be adhered to a surface and in these cases, a Solplanet inverter will operate correctly.<br><\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Can Solplanet inverters be used in off-grid systems with a diesel generator?\">\n\t\tCan Solplanet inverters be used in off-grid systems with a diesel generator?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tNo, they cannot. Solplanet inverters are designed to be on-grid inverters. The AC side of the inverter should be connected to the utility grid at all times. There are no settings to allow the inverter to operate in an \u201coff-the-grid\u201d or \u201cisland\u201d mode. Solplanet cannot guarantee correct operation in off-grid applications and will not warranty any damages caused to the inverter(s) or the PV plant caused by off-grid use.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Are Solplanet inverters isolated or non-isolated?\">\n\t\tAre Solplanet inverters isolated or non-isolated?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tSolplanet produces only non-isolated (transformerless) inverters. The transformerless inverter is the most common in the residential and commercial market because it usually has the highest efficiency, lowest cost, smallest size and lightest weight compared to isolated (transformer) inverters.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Are Solplanet inverters equipped with a DC Switch?\">\n\t\tAre Solplanet inverters equipped with a DC Switch?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYes, all Solplanet inverters are equipped with a DC switch for smooth and uninterrupted power distribution.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"How do I choose the right size inverter?\">\n\t\tHow do I choose the right size inverter?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tIn the simplest of terms, you\u2019ll want to match your inverter to the wattage of your PV array. For example, if you have a 3000-watt PV array, you\u2019ll need a 3000-watt inverter at a minimum. You\u2019ll also need to consider things like the rating of your PV array, the maximum size of the installation, and even your geographical location. But don\u2019t worry, it\u2019s not as complicated as it seems.\u00a0<br><br>Contact our technical support team for help determining which Solplanet inverter is the best match for you.<br><\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Where can I find installation instructions?\">\n\t\tWhere can I find installation instructions?\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tYou can download the installation manual <a href=\"\/gb\/downloads\/\" data-type=\"URL\" data-id=\"\/gb\/downloads\/\">here<\/a>. We recommend also watching our short and simple installation video, you can find it <mark class=\"has-inline-color has-radical-color\">here<\/mark>.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 35\">\n\t\tError Code 35\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the fuse and the triggering of the circuit breaker in the distribution box.<br>Check the grid voltage, grid usability.<br>Check the AC cable, grid connection on the inverter. If this fault is still being shown, <a href=\"https:\/\/solplanet.net\/?page_id=99537\" data-type=\"page\" data-id=\"99537\">contact<\/a> service.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 34\">\n\t\tError Code 34\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the grid voltage and grid connection on the inverter.<br>Check the grid voltage at the point of connection of the inverter. If the grid voltage is outside the permissible range due to local grid conditions, try to modify the values of the monitored operational limits after informing the electric utility company first. If the grid voltage lies within the permitted range and this fault still occurs, please <a href=\"https:\/\/solplanet.net\/?page_id=99536\" data-type=\"page\" data-id=\"99536\">contact <\/a>service.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 33\">\n\t\tError Code 33\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tFrequent power fluctuations could cause this fault so check the grid frequency and make a note of how often major fluctuations occur. If major fluctuations are frequent, try to modify the operation parameters after informing the local grid operator.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><div class=\"accordion  accordion--type-contained accordion--theme-light js-accordion-parent\" data-accordion-opened=\"false\">\n\t<button class=\"accordion__trigger js-accordion-trigger gtm_question_gb\" aria-label=\"Error Code 6\">\n\t\tError Code 6\t\t<div class=\"accordion__icon\" aria-hidden=\"true\">\n\t\t\t<svg width=\"30\" height=\"30\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t<g transform=\"translate(1 1)\" fill=\"none\" fill-rule=\"evenodd\">\n\t\t\t\t\t<circle stroke=\"#979797\" cx=\"14\" cy=\"14\" r=\"14\" \/>\n\t\t\t\t\t<g stroke=\"#717171\" stroke-linecap=\"square\">\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318M13.969 7v14\" class=\"accordion__icon--plus\" \/>\n\t\t\t\t\t\t<path d=\"M6.341 14h14.318\" class=\"accordion__icon--minus\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/g>\n\t\t\t<\/svg>\n\t\t<\/div>\n\t<\/button>\n\t<section class=\"accordion__panel js-accordion-panel\" aria-hidden=\"true\">\n\t\t<div class=\"accordion__content\">\n\t\t\t<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tCheck the open-circuit voltages of the strings and make sure it is below the<br>maximum DC input voltage of the inverter. If the input voltage is within the permitted range and the fault still occurs, it might be that the internal circuit has broken. <a href=\"https:\/\/solplanet.net\/?page_id=99538\" data-type=\"page\" data-id=\"99538\">Contact<\/a> service if the problem has not been solved.<\/p>\t<\/div>\n\t\t<\/div>\n\t<\/section>\n<\/div><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<div class=\"wrapper__container\">\n\t\t\t<div class=\"wrapper__inner wrapper__width-large--12\">\n\t\t\t\t\n<div class=\"block-card-list block-card-list__media-position--right\">\n\n\t\t\t<div class=\"block-card-list__media block-card-list__media-bg block-card-list__media-bg--mercury\">\n\t\t\t<div class=\"block-card-list__media-inner\">\n\t\t\t\t<div style=\"background-image:url(https:\/\/solplanet.net\/wp-content\/uploads\/2020\/11\/hassan-ouajbir-IYU_YmMRm7s-unsplash.jpg)\" class=\"image-bg block-card-list__image-bg\"><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\n\t<div class=\"block-card-list__content\">\n\t\t<div class=\"block-card-list__content-inner\">\n\t\t\t\n<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dusty paragraph__align--left paragraph__size--small block-paragraph__paragraph\">\n\tTELL US ABOUT IT<\/p>\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t\n<div class=\"block-heading\">\n\t<h2 class=\"heading heading__align--left heading__color--sunsetToDodger heading__size--default block-heading__heading heading__color--is-gradient\">\n\tHaven&#8217;t found what you are looking for?<\/h2>\t<\/div>\n\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<p class=\"paragraph paragraph__color--dove paragraph__align--left paragraph__size--default block-paragraph__paragraph\">\n\tReach out to us, we are happy to help you.<\/p>\t<\/div>\n\n\n<div class=\"wrapper   wrapper__spacing-bottom-large--40\" id=\"\">\n\t<div class=\"wrapper__anchor\" id=\"\"><\/div>\n\t\t\t<div class=\"btn__wrap btn__align--left block-button__btn\">\n\t\t\t<a href=\"https:\/\/solplanet.net\/gb\/contact-us\/\" class=\"btn btn__color--alto btn__size--default btn__size-width--default     gtm_contactus \" id=\"\" title=\"Contact us\" aria-label=\"\">\n\t\t\tContact us\t\t<\/a>\n\t<\/div>\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Questions &amp; Answers | Solplanet<\/title>\n<meta name=\"description\" content=\"The power of the sun is the future of our planet. Solplanet makes solar for everybody. Easy-to-install, reliable and user-friendly inverters.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solplanet.net\/gb\/questions-answers\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Questions &amp; Answers | Solplanet\" \/>\n<meta property=\"og:description\" content=\"The power of the sun is the future of our planet. Solplanet makes solar for everybody. 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